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If your router supports both the 2.4 GHz and 5GHz bands, but only one Wi-Fi name is displayed on the Wi-Fi search page of your mobile phone, perform these steps:1. Go to the Wireless page of the ro...

After you subscribed  a monthly plan for the cloud storage.  You can follow steps below to find your cloud storage and confirm on your subscribe for your cameras' cloud storage with AI features.  P...

Here video below is the steps for a WiFi network connection for your CG6E . 

1.Before upgrading, ensure the state of charge is above 30%.2.The device needs to be placed close to the router to ensure good WIFI signal.3.The upgrade process takes approximately 4 minutes.4.Afte...

If your camera is offline, please follow these troubleshooting steps to identify and resolve the issue:Troubleshooting Steps:Check Power Supply: Ensure the camera is properly powered on.WiFi Signal...

ME - user in the top left corner - account.

1. Open the full screen in the preview.2. Click on the function button.3. Select the playback button.4. Click the delete button.Please note: Deleting videos from a TF card can only delete a whole d...

Step 1: Please check if the camera has any alarm pictures? Step 2: Please check if the APP system notification is enabled?Step 3: Please check if the Apple phone system message notification is enab...

After subscribing to Cloud Storage, we also need to bind the device:

Both methods demonstrated in the video show how to set up Alexa.