What to do when camera is offline？

If your camera is offline, please follow these troubleshooting steps to identify and resolve the issue:

Troubleshooting Steps:

1. Check Power Supply: Ensure the camera is properly powered on.
2. WiFi Signal Strength: Verify the WiFi signal strength when the camera was last online. A weak signal may cause the camera to go offline.
3. WiFi Credentials: Confirm that the router's WiFi name (SSID) or password has not been changed. Any changes will disconnect the camera from the network.
4. Internet Connectivity: Test your phone or computer to confirm that the WiFi network is functioning and providing internet access.
5. Restart the Camera: Power off and restart the camera to see if it reconnects to the network.
6. Firmware Update: Check the camera's firmware version and update it if necessary.
7. Reset and Reconfigure: If the above steps do not resolve the issue, proceed to reset and reconfigure the camera.

Please note: If you still can not get it to work. Please feel free to email us. Support@Tinosec.com