support
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How to connect your CG6E to a WiFi Network ?
Here video below is the steps for a WiFi network connection for your CG6E .
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How to upgrade device firmware?
1.Before upgrading, ensure the state of charge is above 30%.2.The device needs to be placed close to the router to ensure good WIFI signal.3.The upgrade process takes approximately 4 minutes.4.Afte...
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What to do when camera is offline？
If your camera is offline, please follow these troubleshooting steps to identify and resolve the issue:Troubleshooting Steps:Check Power Supply: Ensure the camera is properly powered on.WiFi Signal...
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How to find your account?
ME - user in the top left corner - account.
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How to delete video files from SD card?
1. Open the full screen in the preview.2. Click on the function button.3. Select the playback button.4. Click the delete button.Please note: Deleting videos from a TF card can only delete a whole d...
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Why can't my iPhone receive alarm message notifications?
Step 1: Please check if the camera has any alarm pictures? Step 2: Please check if the APP system notification is enabled?Step 3: Please check if the Apple phone system message notification is enab...
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Why I can not use my subscribed cloud service ？
After subscribing to Cloud Storage, we also need to bind the device:
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How to set up and use Alexa?
Both methods demonstrated in the video show how to set up Alexa.