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When installing the K04 outdoors, pay attention to the direction of the tail cable. Since the interface is made of silicone, if the interface faces upwards, rainwater could flow along the tail cabl...

Follow the specific reset instructions based on your camera model: Model: DP04/K04oWhile the camera is powered on, press and hold the reset button for 3 seconds until you hear a reset confirmation ...

There are three ways to enter the cloud subscription interface（As marked in the red box in the following figure）1. Click "Subscribe Now" on the "Library" interface, enter the "Cloud Storage" page, ...

If you can not manage your device connect to WiFi by camera scanning QR code on  phone . You can try the AP mode to connect your device to WiFi network. Note: Please ensure that your 2.4GHz device ...

You can share the camera's live stream as well as previously recorded footage to family and friends using the camera share function. (Only the administrator account who initially set up the cameras...

If the camera fails to scan the QR code generated from the app, the reasons may be as follows. Please check it as steps below.The camera is not in scanning mode ( a continuous "Ding Dong Ding Dong"...

The Device ID is often asked by our support team, since it is a must for our technicians to locat the accurate issues and offer help. Here below is steps on how to find your device ID.    

If your router supports both the 2.4 GHz and 5GHz bands, but only one Wi-Fi name is displayed on the Wi-Fi search page of your mobile phone, perform these steps:1. Go to the Wireless page of the ro...

After you subscribed  a monthly plan for the cloud storage.  You can follow steps below to find your cloud storage and confirm on your subscribe for your cameras' cloud storage with AI features.  P...