support

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  • How to enable motion detection?

    Home-->Settings-->Detection Alarm Settings  Enabling Human Body Filtering triggers humanoid alarm, while disabling it triggers motion detection alarm. 

  • How to download video files from SD card?

    1. Open the full screen in the preview.2. Click on the function button.3. Select the playback button.4. Click the download button.5. Drag the yellow area to select the segment for download (up to 1...

  • How can I extend the battery life?

    1. Installed in places with small flow of people2. Set the PIR trigger setting to low3. Set the recording time to 10 seconds4. Set the trigger interval time to 60 seconds

  • What is the maximum capacity supported by TF cards?

    Supports 128G in FAT32 format

  • How to format a Micro SD card?

    Home-->Settings-->Storage Settings-->FormatNote: If there is no TF card inserted or if the TF card is not recognized, the storage settings menu will not be available.

  • How to set PIR motion sensitivity?

    Home-->Settings-->PIR (Low: 3M; Medium: 5M; High: 8M)  

  • How to enable motion detection?

    Home-->Settings-->Detection Alarm Settings  Enabling Human Body Filtering triggers humanoid alarm, while disabling it triggers motion detection alarm. 

  • How to turn on the white light/spotlight?

    1. Home-->Preview interface-->Floodlight icon-->Manually open2. Home-->Full screen-->Features-->Light-->Manual on3. Home-->Full Screen-->Settings-->NightVision Mode-->Color Mode

  • Why can't I access the live stream?

    When the camera is added successfully, you can see the camera on the homepage of the App. Next, you can tap the arrow button to view the live stream of the camera. The following reasons may lead to...

  • The camera reports a "Wi-Fi SSID not found" error ?

    1. Some of the camera only supports 2.4GHz Wi-Fi. Please make sure to connect the camera to 2.4GHz Wi-Fi.2. Please make sure that the Wi-Fi signal is avaliable and good. You can try to connect the ...